Virtual Relationship Manager Full-time Job1 year ago - Bank - Kolkata - 137 views
To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer. To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk to the bank whenever customer needs. Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed
Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
Call handling as per defined standards. Accurate resolution for customer queries.
Promoting Digital Banking services for a superior customer service experience.
Profiling of customers in order to aid right cross-servicing of Bank products Accurate logging and resolution of complaints. Attrition control of customers.
Regular interactions with the customers and pro-actively assessing customer needs.
Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.
Ensure portfolio quality of relationship while racing considering eligibility.
Monitor large amount movements and account
Right cross-sell of products basis profiling and engagement. Penetration of products across groups.
Sales across all product segments-TPP, Assets, Cards etc. Acquiring & grouping of all related IDs of the Primary ID.
Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow.
Ensure Staff are trained on product knowledge and requisite certifications.
Income to be generated at a customer level.
What is Banksterindia.com
BanksterIndia - India's Most Popular & Trending JOB site for BFSI professionals-
- BanksterIndia aims to develop such a platform where Millions of job opportunities from the BFSI sector can be View, Share, and can be Directly Applied by the professionals,
- On BanksterIndia we allow Employers to search and hire Fresh/Experienced candidates for their organization.
- Candidates those are from BFSI background or want to start their career in the same can apply their Dream Jobs.
- "STAY CONNECTED & STAY UPDATED".