Job description

Roles and Responsibilities:

• To achieve collection targets assigned for the State/territory by meeting the target of regions/zones assigned.
• Will be responsible for assigned regions NPA, if necessary, can seek support from Operations team & other departments for reducing delinquency.
• Meeting the Target on Cost of Collections.
• Monitoring collection agency channel recruitment.
• Ensure that the collection agencies and executives adhere to the legal guidelines provided.
• Ensure adherence to the Code of Conduct, both Inhouse team & Collection agency channel.
• Ensure adequate training for FOs & Agency Channel.
• Field visit along with FOs & collection agencies for dispute cases.
• Continuously monitoring Collection Agencies and Collection Executives to identify fraudulent practices and ensure that there is no loss incurred.
• Handling customer issues/escalations.
• To ensure timely recruitment for both FOs & Collection Agencies.
• Review & monitoring the Teams' performance as well as the performance of the collection agency channel.
• Ensure all the allocated pools are visited within 15 days of allocation date.
• Mandatory field visit along with Inhouse team & collection agency.
• Guide the Collection Managers according to polices & process approved.
• Ensuring audit queries are complied with, ensuring corrective and preventive action.
• Manage productivity by fixing productivity parameters for FOs/AM/Agencies.
• Monitoring performance against set parameters and daily review of Area Managers/ Collection Managers about Team & agency performance and monthly review of Field officers. (Review to be based on Allocation /DCR/Visit Report & Cash Flow). Should ensure all the allocated pools are visited within 15 days.
• Should analysis the PTP Generation Vs Conversion / contactability % against allocation.
• Ensure daily collection MIS and status
• Ensure Receipt Reconciliation are happening on time, SH will be responsible for each audit queries If any. Coordinate with HO & sort out the audit issues Also ensure used receipt books are return to HO on time.
• Legal/Police station complaints: Dunning Letters/ Legal Letters/Adalat/Receipt Lost etc.
• Waiver Initiation.
  

Desired Candidate Profile:

• Ability to meet deadlines and perform well under time pressure.
• Preferably from NBFC/Banking background.
• Proven experience in Collection vertical.
• Strong inter-personal skills.
• Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy.
• Excellent written and oral communication.

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