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Lead - End User Support Full-time Job

1 year ago NBFC Gurgaon   144 views
Job Details

Job description

Roles and Responsibilities

L3 Support to senior ( CXO level) users in organization

Interaction with Senior users and Senior management for the critical end user related issuse and be an escalation point for them.

Sound hands on knowledge on Desktops / Laptops, End user Operating systems both MAC and windows, thin client, CTRIX VDI etc

Good Understanding of Active directory( User accounts creation, access rights, AD policies and troubleshooting end user relates Issue), Emails ( Configuration and troubleshooting of Email Accounts ), File servers and permissions, FTP, Network (L2 and L3 support and troubleshooting on Wired and Wireless systems), Firewalls, Endpoint security, DLP, Encryption etc.

Ensures Successful Delivery: in-line with EUS Portfolio

Drives Technical Governance: engaging wider design team and peers

Desired Candidate Profile

TIL certification, MCSA, other relevant certifications

Excellent communication, persuasion and negotiation skills; good team player

Working knowledge of ServiceNow or any other tool an added advantage

Perks and Benefits

Company Description
Indiabulls Housing Finance Ltd
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