Head- collection/ Home Loan Full-time Job1 year ago - NBFC - Chennai - 72 views
- Spearheading the Collections Process, Quality & Audits (Internal & External).
- Alternate collection strategy; Monitoring & executing customer communication process though digital platforms after considering the cost aspect.
- Create process flow to manage the workflow, escalations and proactively engaging resources to address issues.
Interface regularly with the Collection Team & Other Departments and extending support on portfolio related queries.
- Regular training to PAN India Collection team on Collections Processes & Audit.
- Manage internal & external audit including RBI & statutoy audit. Required data being provided to RBI on regular basis.
- Formulate strategic plans for driving the key KPIs for the Collection Team
Experience in secured loans is must.
Collection strategy is must.
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