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Head- collection/ Home Loan Full-time Job

1 year ago NBFC Chennai   72 views
Job Details

Job description

  • Spearheading the Collections Process, Quality & Audits (Internal & External).
  • Alternate collection strategy; Monitoring & executing customer communication process though digital platforms after considering the cost aspect.
  • Create process flow to manage the workflow, escalations and proactively engaging resources to address issues.
    Interface regularly with the Collection Team & Other Departments and extending support on portfolio related queries.
  • Regular training to PAN India Collection team on Collections Processes & Audit.
  • Manage internal & external audit including RBI & statutoy audit. Required data being provided to RBI on regular basis.  
  • Formulate strategic plans for driving the key KPIs for the Collection Team 

Key Points-

Experience in secured loans is must.

Collection strategy is must.

Company Description
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