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Head - Branch Operations Full-time Job

1 year ago NBFC Delhi   79 views
Job Details

Job description

Job Role :

  • Ensure all Disbursement processes and associated services are carried out within the defined process, policies of the company, TAT, quality, compliance norms.
  • The job holder is responsible for managing the Service Levels, Regulatory and Process Compliance, Customer Service to ensure seamless operational delivery and strong process controls.
  • Understand the Business Need across products and align the operational objectives with the business needs.
  • Review process audits, periodic identification & elimination of non-value adds.
  • Reduce Operating Costs by reviewing processes, thereby improving Team Productivity.
  • Leading, Training & monitoring performance of large teams to ensure efficiency and consistency while delivering KRAs.
  • Drive business operations & implement short / long term plans; managing teams with focus on excelling business targets & service delivery metrics.
  • Ensuring team cohesion, motivation, coaching & mentoring via usage of leadership tools.
  • Creating & building a strong second line within teams to ensure continuity in operational functions.

Key Responsibilities :

  • Manage and control overall functioning of branch operations.
  • Adherence to company's process and policies and regulatory guidelines.
  • Deliver within the defined TAT across operations activities.
  • Strategic New initiatives and projects to achieve desired goals of the organization.
  • Implement efficient processes and standards.
  • Manage operations with lowest of cost and maximum output.
  • Standardization of process across regions and automation.
  • Evaluating team performance and process efficiency.
  • Manage compliance and operations process audits.

Skills / Competencies Required :

  • Post Graduate with 18-22 Years of experience.
  • Strong Inter-personal, relationship building and leadership skills.
  • Good Articulation ability, decision making and Strategic thinking.
  • Good knowledge of lending business processes, policies and systems.
Company Description
HDB Financial Services Ltd.
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