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Collection Manager/ Collection Officer Full-time Job

10 months ago NBFC Kolkata   405 views
Job Details

Job Description

Job Role: Collection Manager/ Collection officer

Product : Gold Loans & Unsecured Loans Recovery

Team Handling: Agency officers

Location: Delhi, Kolkata, Surat, Ahmadabad, Delhi, Bangalore, Telangana, Hyderabad

Roles and Responsibilities

  • Manage collection flows with 0 to 120 days delinquency
  • Drive closure on recoverable portfolio for assigned territory / area
  • Frequent branch visit to Track daily micro level collections
  • Maintaining dashboard on daily collection & report to senior management team.
  • Resolve service issues of clients by coordinating with relevant departments.
  • To effectively manage all customer/ merchant related complaints and issues

Qualification

  • Minimum 2-6years relevant experience needed. Collection of consumer loans/ small business loans/Gold loans
  • Graduate (in any field)/Post graduate.
  • Good knowledge of Computers (MS Office, email communication)

Required skill set

  • Should be presentable with good communication skills.
  • Good hold over language English, Hindi & Regional Language
  • Should have knowledge of the Collection Process.
  • Should have Experience in Field/Corporate Collections.
  • Professional approach towards the Customer.
  • Ability to command authority but humble and sincere in behavior
  • Good convincing skills
  • Aware of Collection Code of Conducts.
  • Acquainted with the geographical spread
Company Description
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