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Cluster Manager- LAP/ Mortgage Loan Full-time Job

1 year ago NBFC Belgaum   289 views
Job Details

Roles and Responsibilities

  • Responsible for building and development of internal team of sales officers and external channel partners.
  • Responsible for achieving the sales and cross-sell targets, customer satisfaction, productivity and thus enhance profitability through the team of sales officers.
  • Responsible for establishing of the brand and managing the sales and business development activities for LAP  in the mass affluent segment.
  • Smooth functioning of lending process at the various stages such as inquiry, application, verification, pre-sanction processing of loan, sanction, post-sanction documentation, disbursement of loan, collection, new and existing customer service.
  • Responsible for knowing and complying with all the legal requirements as per the law of the land.
  • Follows effective controls and processes to ensure risks are measured, monitored and controlled on an on-going basis.
  • Responsible for the collection and recovery in the lending portfolio along with the collections and credit team.
  • Responsible for relationship building with builder for APF & bulk sales.
  • Ensure proper training and review at the builder’s site so that they are aligned with company’s processes and policies.
  • Ensure team has been adequately trained and performs all functions in accordance with the regulatory requirements such as but not limited to NHB, RBI etc.
  • Model and foster behaviours that support the organization’s values and corporate culture creating an atmosphere of trust, cooperation, accountability and dedication to the organization.
  • Monitor individual & team performance and take steps to improve productivity and correct aberrations.
  • Ensuring that the engagement and motivation levels are high in the team.
  • Ensuring the collaboration and conflict resolution of team with the other cross functional teams.
  • Ensure excellent customer service which includes query resolution of the customer, completion of the task within the given TAT, after sales service, complaint handling and customer retention.
  • Being updated with the changing market scenario and provide suggestions for improvement in the products, policies and processes.
Company Description
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