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Area Collection Manager (Flow MC) For a leading NBFC Full-time Job

10 months ago NBFC Chennai   37 views
Job Details

Job description

Roles and Responsibilities

  • Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
  • Review cases with FOS / TL and work assignment basis the disposition code
  • Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases
  • Receipt book Repo kits allocation and auditing on periodic basis
  • Agency billing closure within 60 days of the work completed month
  • Ensuring prior approvals in repo cases helping the agency manage repo related issues.
  • Handling collection/repo related customer service issues/escalations
  • Coordinating with legal team for initiating legal actions against chronic defaulters dealing with enforcement agencies in cases filed against BAFL by customers/third parties.
  • BKT resolution with agency and FOS level need to be tracked and reviewed
  • Flow rates to next BKT needs to be restricted on the location you are handling
  • Remove the non performing fos and recruitment the fresh team and train as and when required
  • Remove the non-performing agency and recruit new vendor basis company requirement.
  • CRM queries needs to be closed as per the TAT assigned
  • RCU audit queries has to be reverted before TAT and implementation of committed action at field level.
  • Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
  • HHT 100% utilization and report to be submitted on regular basis

Desired Candidate Profile

  • customer service, negotiation skills, relationship management
  • Minimum 5-8 years of experience in agency model of collections 
Company Description
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